Customer Support

At Smart Carp Tech, we're committed to providing excellent customer service before and after your purchase.

If you need help with an order, delivery, return, warranty claim or product enquiry, our team is here to help.

Contact Us

Please include your order number when contacting us about an existing order, as this will help us assist you more quickly.

Delivery Support

If you have questions regarding the status of your order or believe your delivery may be delayed, please contact us with your order number and any tracking information you have received.

Returns & Refunds

If you wish to return an item or discuss a refund request, please contact us before sending any products back. Our team will provide the correct return instructions.

Warranty Claims

If you believe your product has developed a fault, please contact us with details of the issue along with photographs or videos where possible. This helps us assess the problem and provide a faster resolution.

Product Advice

Need help choosing the right bait boat, bite alarm or fishing technology? We're happy to help and can provide guidance on products best suited to your fishing requirements.

Response Times

We aim to respond to all enquiries as quickly as possible during normal business hours, Monday to Friday.

Thank you for choosing Smart Carp Tech.